Thank you for your visiting Textures International Hair Imports! Please feel free to review shop and browse. Please remember that your access is subject to the following terms of use as well as all applicable laws. By accessing and using our site and making a purchase with our company you accept and agree to the Terms of Use. Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. Textures International Hair Imports reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

We just will always make every effort to match each selection to the exact specifications of your order. Because our hair is 100% virgin Indian human hair most selections come from an individual donor (one head of hair). For this reason it’s impossible to guarantee hair color or texture. Our 100% virgin hair comes in a natural Straight, Wavy or Curly pattern and the natural color will range between a natural 1b and 2. In some cases we may have lighter pieces.

Please be advised, refunds will not be issued for dissatisfaction with texture, color,split ends or concerns that are typical of a natural human hair product. All our hair is prepared and professionally packaged in India. Our hair orders are thoroughly inspected before shipping. We personally shampoo and condition each bundle before it’s packaged to sale. At Textures Int’l Hair Imports our primary focus is to make sure you are completely satisfied.

Terms of sale are based on availability. If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving an alternative product that may be available. If we are unable to offer you a comparable replacement and you wish to terminate the sale we will refund the amount charged to your credit card.

Please note: Prices, specifications, and availability of products are subject to change without notice. We do not offer any price adjustments during sales or promotions.

Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Our products are all custom orders so All Sales Are Final.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed

Please note that a signature is required on all deliveries. Shipping cost is calculated as a flat rate through our system for 1 (one) – 10 (ten) pieces of product based on the following.

Shipments within the United States:
Ground (5-7 business days): $15
3 Business days: $20
2 Business days: $30
Next Day Air Weekday: $45
Next Day Air Saturday: $75

Shipments outside the United States:
Expedited (5-7 business days): $70
Express (3-4 business days): $85

If you are placing an order for over 10 (ten) pieces of product or a wholesale order your shipment charge will be adjusted to your order.

To ensure you get your order in a timely manner it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of UPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays.

Please also keep in mind that holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.

Failed Deliveries / Refused Shipments / Incorrect Shipping Address:
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $15 fee UPS charges us to make the correction.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

We take great pride in our product and it is 100% guaranteed. Product issues or concerns can often easily be rectified with a shampoo and deep conditioner. However, if you feel you’ve received a product that is truly defective we want to hear from you! If you have received any product that is defective you must contact us within (3) business days of receipt of the merchandise. Although no refunds are permitted we will address the quality issue at once. We will require you to provide photos of the defective hair. If the product you’ve received is deemed to be defective by our team we will send you a return label for the merchandise received. Once we’ve had a chance to examine it on site we will send a replacement immediately. If hair has been cut/used or worn, this policy is void. Hair must be completely unaltered and seals intact in order to be considered for exchange.

Product must be in original condition: Product should be unused and in its original condition; unwashed and not combed, picked brushed or otherwise altered. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. If the product you are trying to exchange is received in any other condition it will be returned to you in the same method as your original order at your expense.

Replacement Value: Product must be exchanged for something of equal or greater value. Please be advised, no credit will be given if you select a replacement of a lesser value.

Shipping Charges: You will be required to pay shipping back both ways. In order to process an exchange the original product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

Exchanges will not be permitted on any promotional items.